Healthcare internal audits are nothing new, however their relation to the ISO 9001: 2008 journey is relatively novel for healthcare providers in the U.S. Although many think of manufacturing when they hear ‘ISO 9001’, one of the major benefits of the standards is that they are applicable to all product and service categories, in all sectors, and to all sizes of organizations.
Our team recently sat down with Jeff Price, COO of BOC www.bocusa.org to discuss their deployment of a mobile field audit solution for their healthcare compliance and quality assessment program.
On countless occasions over the years someone from a lab, hospital or other healthcare facility, or even a school has reached out to inquire if there is an internal audit software available to assist them in preparation for an external quality assessment.
Having spent the majority of my career working directly with accreditation and certification bodies I have a tendency to get completely tuned in to marks of quality that appear in everyday life.
Every year on my birthday I take stock of my achievements and more importantly, my failings. The common denominator of all my failings, I usually don’t clearly define a standard and consistently measure my efforts toward achieving it. Certain times during the year lend themselves to self-reflection for all of us:
When I was 18 years old I worked a summer at a well-known entertainment and amusement destination in Orlando, FL. Of all the amazing and magical things they do there, what stuck with me most was experiencing the elaborate network of corridors that could take you anywhere in the park, underground.