Compliance, quality, risk management, safety. These terms are often interchangeable when assessing adherence to a set of guidelines. It is obvious that when speaking of quality, my healthcare customers are always measuring everything they do to a standard and mission of increasing patient safety. Compliance, quality and risk management often mean safety to manufacturing and service clients also.
Review the following questions regarding your current practices and you may find that your organization and your customers can benefit from updating current procedures regarding audits or inspections.
This year I got to attend the ASQ World Conference on Quality and Improvement in Nashville, TN. The conference was held in the Gaylord Opryland hotel from May 3rd- 6th and entertained over 2,500 attendees from around the world. I was excited to hear from quality experts and learn the pain points of professionals overseeing quality and compliance efforts in industries across the board.
Given that a large number of my customers are supporting quality and safety engineers in the field with mobile audit software, I tend to pay close attention to the field service management industry. Although once a traditional field service engineer is onsite, the work performed is decidedly different than that of an auditor or quality inspector, I often find insights that the quality community could find useful.
Of all the likely end users of a software system for managing compliance, safety inspection and field quality audit procedures; auditors, assessors or surveyors are asked to do the most, with the least. Auditors are often deployed with templates, checklists, case files and spreadsheets, but not much in the way of technology tools for streamlining their data collection and reporting.
With advances in technology we expect the speedy transfer of information; we can look up the traffic report on our mobile phones or check our Twitter feed to find out what’s trending around the world. In industries where compliance and quality inspections are necessary, this rapid transfer of information can and should be utilized to directly promote our safety and well-being.
The morning of Feb 25, 2015, Southwest Airlines made headlines as 128 of their planes were grounded for failing to conduct safety inspections on backup hydraulic systems used to control the rudder if the main system fails.
When I was 21 years old I set out on a journey across the U.S. that began in rural Maryland and would eventually lead me to Truckee, California. I had with me the obligatory dog-eared copy of Jack Kerouac’s ‘On the Road’ and an Atlas.
Everyone has apps they love for weather, news, sports, recipes, games, and personal fitness tracking, but could you ever imagine using your smartphone to conduct a risk audit or safety inspection? The holiday season is upon us and many will be giving or receiving an iPhone, Windows Phone, or Android.
In addition to conducting regular internal quality and safety inspections, hospitals, health systems and clinical laboratories need to maintain compliance with accreditation standards.